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News Feeds from the Internet |
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CRM news from Network World
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The latest CRM news and analysis from NetworkWorld.com.
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SAP, RIM bring CRM application to BlackBerry
SAP and Research in Motion have teamed up to bring SAP's back-end business applications, beginning with CRM, to BlackBerry devices.
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Mobile app development moves beyond CRM, but slowly
E-mail on BlackBerry is ubiquitous. Now enterprises are moving on to more complicated mobile apps.
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Text analytics: Your customers are talking about you
If you're in the hotel business, customer satisfaction isn't just a key metric, it's one that can make or break the company. (See "Your Customer Service Stinks," for recent research on eroding customer loyalty.) But until recently, addressing sources of customer dissatisfaction was taking too long for Gaylord Hotels. Nashville,...
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SaaS providers cut costs with open source, but users won't get discounts
Nine out of ten software-as-a-service providers will rely on open source software by 2010 to save money, but the cost savings likely won't be passed onto customers, Gartner says.
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Salesforce announces integration with Google Apps
Salesforce has integrated Google's online productivity applications with its on-demand CRM offerings, Salesforce plans to announce Monday.
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Sun, Fujitsu pack 128 threads into new SPARC servers
Sun and Fujitsu deliver eight-core SPARC servers capable of processing 128 threads.
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Open source companies grab VC cash
The 451 Group reports that venture funding investment in open source companies hit an all-time high in the first quarter of 2008.
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Fewer than one in five IT execs adopt software-as-a-service
Despite the hype, most IT execs haven?t adopted software-as-a-service, according to a Forrester Research study.
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Ballmer outlines Microsoft's enterprise ambitions
Microsoft CEO Steve Ballmer used his opening keynote at Microsoft's Convergence user conference to not only preview a number of updates to the company's Dynamics line of business software, but also to make a firm declaration of the software giant's enterprise market plans.
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NetBooks moves enterprise suites downstream
When NetBooks launched last fall I passed on talking with the company's CEO. After all, over the past few years we've seen many new online services promise the world. Since many failed, I was often glad I waited a few months before writing about them. NetBooks CEO Ridgley Evers and...
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